Written English has evolved in the digital era. The formal conventions used in traditional correspondence are no longer relevant in today’s business environment. This course focuses on the modern writing style appropriate in email at the workplace.
Learn how to get results from your emails by using good structure and how to engage colleagues and customers with powerful writing and formatting techniques. This is not a dry grammar course, you’ll learn by studying real-life case studies that highlight the importance of staying on the right side of company policy and writing with clarity to avoid misunderstanding.
Participants who complete the course will be able to
- write shorter and clearer emails
- recognise their common errors using clear proofreading techniques
- develop awareness of appropriate tone for senior staff and wider readership
- develop techniques to build relationships by the analysis of example emails
Course formatPre-training questionnaire
All courses are suitable for both classroom and virtual delivery